Return & Refund Policy
At Massive Product Selection, we strive to provide high-quality products and excellent customer service. This Return & Refund Policy outlines the process for returning items and receiving refunds.
Eligibility for Returns
Items can be returned within 30 days of delivery. To be eligible, products must be in their original condition, unused, and in the original packaging. Certain items, such as perishable goods or personal care products, may not be eligible for return.
Return Process
To initiate a return, please contact our customer support team with your order details. Once your return request is approved, you will receive instructions for returning the product. Customers are responsible for shipping costs unless the return is due to a defective or incorrect item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item for the same product or a different product of equal value, please contact customer support. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with a description and photos. We will provide instructions for returning the item and will issue a full refund or replacement at no cost to you.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact our customer support team:
Address:9153 Jerry Dr, Juneau, Alaska 99801, USA
Email: support@massiveproductselection.info
Phone:+1 (907) 523-5680